Last Updated: [28/02/2025]
Welcome to Mathz AI! We prioritize your privacy and are committed to ensuring the protection of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our smart learning platform.
1. About Mathz AI
Mathz AI is an AI-powered learning companion designed for students, parents, and teachers. Our platform provides step-by-step math solutions through text and image inputs, validates your existing solutions, and offers real-time tutoring on mathematical concepts and problems, making mathematics accessible and enjoyable.
2. What Data Does Mathz AI Collect?
At Mathz AI, we collect certain types of information to provide a seamless, personalized, and secure user experience. Our data collection ensures that you receive tailored learning support, smooth platform functionality, and secure transactions. Below is a detailed breakdown of the types of data we collect and their purposes:
1. Basic Details
We collect fundamental personal information when you sign up for Mathz AI or interact with our platform. These include:
- Name – Used for personalization, account identification, and communication.
- Email Address – Essential for account creation, password recovery, customer support, and notifications.
- Grade Level – Allows us to customize the learning experience based on your educational needs.
- Password – Ensures secure access to your account and protects your personal information.
2. Academic Information
Mathz AI is an education-focused platform, so we collect academic data to track your progress and improve learning outcomes:
- Questions and Answers – Your responses to quizzes, exercises, and assessments help us refine recommendations for your studies.
- Learning Progress – We monitor your completed lessons, scores, and overall engagement to tailor content that enhances your learning experience.
3. Technical Data
To optimize platform performance, diagnose technical issues, and ensure security, we collect:
- Device Information – Includes device type, operating system, and hardware specifications to enhance compatibility.
- IP Address – Helps in fraud prevention, security monitoring, and regional content customization.
- Browser Type & Version – Ensures optimal user experience by supporting relevant browser configurations.
- Connection Details – Includes network speed and latency data to improve app performance and reduce loading times.
4. Payment Information
For users purchasing premium subscriptions or services, we collect:
- Billing Details – Name and payment method information for transaction processing.
- Payment Transaction History – Ensures smooth billing, refunds, and fraud prevention.
We use secure third-party payment processors to handle financial transactions, ensuring that your payment details remain protected.
5. Authentication Data
If you sign in using third-party accounts like Google, Apple, or Facebook, we collect:
- Basic Profile Information – Such as your name, email, and profile picture.
- Authentication Tokens – Securely verify your identity without storing passwords.
We only collect the data necessary for authentication and do not have access to your full social media accounts.
3. How Does Mathz AI Use Your Data?
Your information helps us:
- Create and manage your account.
- Improve Mathz AI's features and personalizes your experience.
- Ensure a safe and spam-free environment.
- Provide customer support and respond to your requests.
- Display relevant content and advertisements (if applicable).
- Comply with legal obligations.
4. With Whom Does Mathz AI Share Your Personal Data?
Your privacy is our priority. However, in certain cases, we may share your data with:
- Other Users: Publicly shared content, such as questions and answers.
- Service Providers: For hosting, analytics, payment processing, and customer support.
- Advertisers & Marketing Partners: To offer personalized ads and content.
- Legal Authorities: When required by law.
5. Where Is Your Data Processed?
Your personal data may be processed in locations outside your country, including by our partners or affiliates. This can happen when we collaborate with service providers in different regions to improve our services, store data, or fulfill legal and business obligations.
To ensure your data remains secure, we implement legally required safeguards, such as standard contractual clauses, data protection agreements, and security measures that comply with applicable laws. These measures help protect your personal information from unauthorized access, loss, or misuse, regardless of where it is processed.
If your data is transferred internationally, we ensure that it is handled in accordance with privacy regulations like the GDPR or other relevant data protection laws. This means your rights and privacy remain protected, even when data is processed in countries with different legal frameworks.
By using our services, you acknowledge and consent to the possible transfer of your data across borders under these protections. If you have concerns or want more details on how we protect your data during international transfers, you can contact us through the details provided in our Privacy Policy.
6. How Long Does Mathz AI Store Your Data?
At Mathz AI, we are committed to handling your personal data responsibly and transparently. The duration for which we store your data depends on various factors, including the purpose of collection, legal obligations, and operational requirements. Below are the key considerations that determine our data retention periods:
Retention Based on Purpose
We retain your personal data only for as long as necessary to fulfill the original purpose for which it was collected. Once the data is no longer required, we securely delete or anonymize it, ensuring it is no longer personally identifiable.
Contract Performance
If your personal data is required to fulfill contractual obligations, we will store it for the duration of the contract and any necessary period thereafter to comply with post-contractual obligations, such as dispute resolution or record-keeping.
Legitimate Business Interests
We may retain your data for an extended period if it serves legitimate business interests, including but not limited to:
- Providing customer support and responding to inquiries
- Enhancing user experience and improving our services
- Preventing fraudulent activity and ensuring security
- Conducting marketing activities based on user engagement
Legal and Regulatory Requirements
Certain laws and regulations require us to store personal data for a specified period. In such cases, we retain the data for the legally mandated duration, even if it is no longer needed for its original purpose. This includes compliance with tax, financial, and data protection laws.
User Consent-Based Processing
In cases where we process data based on user consent (e.g., email subscriptions or optional data collection), we store the data until the user withdraws their consent. Users can request the deletion of such data at any time by contacting us.
7. Cookies & Tracking
Mathz AI places cookies or other tracking technologies on your device to enhance functionality and display personalized ads.
Types of cookies we use:
- Necessary Cookies: Essential for website functionality and security.
- Functional Cookies: Remember preferences like language or font size.
- Performance Cookies: Gather analytics data to improve platform performance.
- Advertising Cookies: Personalize ads based on your interests.
- Social Media Cookies: Enable linking to your social media accounts.
You can manage your cookie preferences in your browser settings.
8. Online Advertising and Analytics
We work with third-party providers like Google Analytics to understand user behavior and improve Mathz AI.
9. Use of Artificial Intelligence and Machine Learning
We may use AI to enhance your learning experience but do not use your personal data for AI training purposes.
10. What Are Your Rights?
At Mathz AI, we respect your privacy and are committed to ensuring that you have control over your personal data. You have several rights regarding how we collect, use, and share your information. These rights allow you to manage your data and make informed choices about your privacy.
1. Right to Access Your Personal Data
You have the right to request and receive a copy of the personal data we hold about you. This includes details on how your data is being used, stored, and shared.
2. Right to Update or Correct Inaccurate Information
If any of your personal information is incorrect, incomplete, or outdated, you have the right to request corrections. Keeping your data accurate ensures better service and security.
3. Right to Request Deletion of Your Personal Data
You can request that we erase your personal data from our systems, subject to legal and contractual obligations. This is often referred to as the "right to be forgotten." However, some data may need to be retained for legal compliance or security purposes.
4. Right to Object to or Restrict Data Processing
If you disagree with how we process your personal data, you can request that we limit or stop certain uses. This applies in situations where you believe processing is unnecessary or unlawful.
5. Right to Receive a Copy of Your Data in a Machine-Readable Format
You can request a structured, commonly used, and machine-readable copy of your personal data. This ensures that you can transfer your data to another service provider if needed.
6. Right Not to Be Subject to Automated Decision-Making
If we use automated systems to make decisions that significantly affect you (e.g., profiling or AI-based recommendations), you have the right to request human intervention and challenge the decision.
7. Right to File a Complaint with a Supervisory Authority
If you believe your privacy rights have been violated, you have the right to file a complaint with a relevant data protection authority. We encourage you to reach out to us first so we can address any concerns.
Exercising Your Rights
You can request access to, update, or delete your data by contacting us. We may require identity verification.
Opt-Out of Data Sales and Targeted Advertising
Depending on your jurisdiction, you may opt out of personal data sales and targeted advertising by adjusting your preferences.
Denial of Requests
We may deny a request if legally permitted. If denied, we will notify you with the reason. You may appeal our decision if applicable.
Requests by Agents
You can designate an authorized agent to act on your behalf. Written authorization is required.
11. Special Notice for Parents
We do not knowingly collect data from children under 13 (or the applicable age in your country) without parental consent. If you believe your child has provided personal data, please contact us.
12. Managing Your Personal Data
You have control over the data you share with us:
- Profile Management: Update email, password, change grade, picture and preferences.
- Device Permissions: Adjust access to location, photos, and camera.
- Communication Preferences: Opt out of promotional emails, though essential communications remain active.
13. Updating This Policy
We may update this Privacy Policy periodically. The date at the top indicates the latest revision. Major changes will be communicated via email or platform notifications.
By continuing to use Mathz AI, you acknowledge and agree to the latest version of this Privacy Policy.
14. Contact Us
If you have any questions or concerns about this policy, reach out to us at:
Email: support@mathzai.com
